The most frequently asked questions collected during our customer support sessions are mentioned below. If it is not possible to find a solution to the problem found, we recommend contacting our Technical Support.
If the console has the central segments on, fixed or flashing after pressing a button:
The keyboard of an MP-CONSOLE can be considered functional if, when any key is pressed, a beep is played by the same by an internal buzzer.
Most likely it will be necessary to replace the 9V power supply, as it is primarily responsible for the annoying background noise produced by the speaker.
Q-Discovery can only find installed devices if:
The most effective solution is to download the latest version of Q-Discovery from this site. It should be noted that even with the latest version of the software the problem persists, it could be another non-Visel device installed on the network that is responding to discovery (eg Printer, Time Server etc.) and in this case ignore the device.
Some of our devices, such as the QS-LCDBOX, have an on-board FTP server to facilitate uploading multimedia content. This error is related to the fact that the FTP server is not started. To solve the problem:
The most effective solution to this problem is to download the latest version of Q-Discovery from this site. If the problem persists, start Q-Discovery with Administrator privileges.
Sometimes happen that the word "NO SIGNAL" appears on the room monitor. In these cases check that:
After these checks, if the problem persists check:
Most likely the voice synthesis of the tv box has received a software update and needs to be restarted.
The possible solutions are the physical restart of the device by disconnecting the power socket and re-connecting it or by doing a manual restart directly from the settings in the drop-down menu in Q-Discovery or Visel Sync app.
Most likely the configuration of the tv box server is incorrect. Check the device configuration via Q-Discovery: the "IP Server Server" text field must contain the IP address of the queue management device (eg Touch, Minitouch, MicroTouch).
Assuming that the communication protocol of our products consists of a few bytes, this problem could be caused by a general network slowdown. You can still perform these checks:
The audio/video stream passes through the HDMI cable. This problem can happen if:
All LAN queue management servers are "Masters" and must be configured with a static IP address. This is because each slave device, from the summary to the virtual consoles, must be configured to connect to the IP address of the server. If the server is configured in DHCP it could happen that on its hardware restart it is assigned another IP address, compromising the initial configuration. To set a static IP address:
Each queue management system has its own virtual client. Very often this problem happens on MicroTouch systems when MicroQ Console was mistakenly downloaded instead of the MicroTouch console. If the virtual client is correct for the installed system, check for firewall on the network.
It may happen, at times, that the date and time of the queue management server is incorrect compared to the current one, it surely follows an instability for the lifecycle of the ticket withdrawn that will then have to be managed by the virtual clients. This happens when the queue management server is not given permission to connect to an online time server (eg: time.apple.com) because very often, due to security levels, this permission is not given. To solve the problem you need:In the absence of the Internet:
In this case there could be a problem with the paper sensor which could be:
This problem could arise because it arose from some factors:
Make sure that MicroTouch is turned on, really connected to the local network and with the application running in the foreground. Alternatively, contact technical assistance.
If the system was working regularly until a few hours ago and suddenly seems to stop working, this is usually a problem closely related to a network problem and can occur due to: